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Business Policies
 
ORDERING INFORMATION
 
Secure ordering with Visa®, MasterCard®, American Express®, and Discover®.
 
Merchant listed on your card statement will be "Personality Profile Solutions."
 
Order Online:
 
For your security, we accept ONLY online credit card payment orders. We do not accept verbal, mail, email, or phone orders.
 
Credit cards may be Visa, MasterCard, Discover, or American Express; and held by a company, institution, individual, or p-card system. Government purchase cards are accepted.
 
Online card acceptance approval is a secure bank-to-bank transaction.
 
Debit, gift, and some pre-paid credit cards may be declined by the online banking system. Please use another card if this occurs.
 
Purchase orders accepted for existing customers with special permission only.
 
Merchant on your statement will read Personality Profile Solutions.
 
Orders are electronically approved.
 
Order Timing:
 
Orders received during business hours (9AM-5PM Central Time Monday-Friday excluding typical U.S. holidays) are typically processed and fulfilled by customer service representatives within minutes to a few hours.
 
Orders received after business hours are processed by customer service representatives within 12-24 hours.
 
Orders received on weekends and U.S. holidays are processed and fulfilled within 24 hours for online products, and on the next business day for items to be shipped.
 
SHIPPING INFORMATION: 
 
• YOU SELECT THE SHIPPING METHOD for your order in the shopping cart at checkout. We will ship to P. O. Boxes by USPS Priority Mail or UPS only.
 
• Shipping charges are calculated by the shopping cart pro-rated by dollar amount of order.
 
• U.S. Order Shipping: Orders received by 3PM Central Time will typically be shipped the same day via USPS Priority Mail or UPS. We do not guarantee the delivery service transit time. UPS Priority Overnight delivery is also offered for orders received before 12 PM Central.
 
• INTERNATIONAL Order Shipping (includes Mexico and Canada): ALL International shipping is by UPS Worldwide Express. Shipping fees are US$. All payments in US$. International recipients are responsible for all duties, customs, tariffs, broker fees, and exchange rates.
 
ORDER CAREFULLY! ALL SALES ARE FINAL.
 
• Orders cannot be canceled or changed once they are placed.
 
• ALL paper profiles, kits, electronic products, supplies, and ALL materials, products, or services on this website, including pack, email, or electronic files and reports, are NOT REFUNDABLE.
 
• Customer service representatives do not see credit card numbers and are unable to alter orders, because they are bank-to-bank transactions. If you make an order error, you may not return it for refund, credit, or exchange for any reason.
 
• We will promptly correct any errors that we make at no expense to you.
 
Online products are NOT "shipped" but are delivered via email. The email includes a unique coded link to your assessment. You are responsible for software and computer knowledge, capability, and compatibility, including (but not limited to) appropriate ISP and email accounts, for electronic, email, and online reports and products.
 
LIMITATIONS FOR EMAIL, WEB, OR ELECTRONIC DELIVERY
Products delivered electronically may require a Customer Service Representative to issue a code, add credits, or set up an account. Therefore delivery of these products and services is limited to business hours. Orders received after business hours will be processed and fulfilled within 24 hours of order receipt.
 
SECURITY
To prevent international credit card fraud, your credit card information is verified by capturing IP address, CVV card code, bank bin code, verify cardholder address, phone, address compare, issuing bank, domain server. We do not ship or process orders for countries on the U.S. sanction list. At our discretion, we may process orders and delay shipping for up to 180 days, pending international investigation, for countries known for high incidence of Internet card fraud. If the order is suspicious, it will not ship, even with credit card authorization approval, pending international trade investigative clearance.
 
Personality Profile Solutions (including TalentGear.com) reserves the right to refuse service to anyone without stating the reason.

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